METRICS OVERVIEW

HOW MANY METRICS INITIATIVES ARE YOU SPONSORING?

CFOs say:

"In an ideal setting, the organization should measure from two perspectives: spend versus strategies and spend versus execution. The challenge arrives when it comes down to interpreting the results against funding and asset allocation. For a realistic outcome, it is crucial to make control decisions based on actual returns rather than on the promised return of investment.

Although Business Units do their part by providing us with the data we need, we are often faced with the challenge of interpreting Metrics across different product lines. Metrics discipline is quite difficult to instill in Business Units. The lineation between target Metrics and execution Metrics needs to be clearly understood."

VPs of Business Units say:

"Our responsibility comes in two-fold. For continuous quality improvement, one responsibility is to collect execution Metrics WITHIN the organization. On the other hand, since we are accountable for our commited KPIs, we are required to send Metrics to CFOs and other organizations.

Ironically, everyone asks Metrics from us! Although we spend most of our time sending Metrics raw data to different departments and organizations, we are quite uncertain if the results we send are interpreted correctly by the Finance or HR department or even the CEO.

Although it is a good thing that both departments are collecting Metrics, if it is done without effective collaboration and communication, the idea of unity within an organization will elude all of us."

OpenMetrik understands that by defining the correct Metrics, companies can reduce cost and frustrations. We value communication and collaboration which is why we strongly advise departments to define their limits, point out the source and ownership of Metrics and the various implications of not making a particular Metrics. We aim to inculcate Metrics discipline to help organization conduct business smoothly.

GRIP Metrics is a complete and resilient Metrics-driven management process that serves as a foundation across the enterprise. It is strategically designed to efficiently collect the most essential and useful set of Metrics to allow different departments and organizations to conduct business based on reliable Metrics.

You will definitely be amazed at how compliance can be easily achieved when decisions are supported by valid and well-understood Metrics. With the right set of Metrics, CFOs and Business Units will have a better relationship thus moving forward to accomplish greater things is within the enterprise’s easy reach.